| Issue ID | 1367213 |
| Internal NHTSA # | 10969441 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2011 |
| File date | 29/03/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The vehicle intermittently shifts itself from drive to park while moving forward while decelerating at slow speeds (approximately under 5 mph.) there is a sudden jerk, and everyone / everything in the car is thrown forward as the vehicle jumps to a dead stop. This is quite dangerous and further, can probably cause rapid deterioration of the vehicle. The issue was first presented in january 2017 to the mercedes dealership in reno, nv who could not duplicate the problem, but charged ~$140 for the analysis. They stated that there was no record with mb of such an issue. They also stated that if the issue was later found and repaired, the dealership would credit the evaluation costs. During a trip to salt lake city this week the problem reoccurred several times and i scheduled an appointment at the slc mercedes dealership (ken garff). At today's appointment (3/29/17), the assistant service manager told me that they couldn't duplicate the problem. However, they found a description of this exact issue in the mb database and have a recommended fix. Unfortunately, that fix is over $800 and mercedes will not take and financial responsibility for repairing this, as it is not a "recall." this is most upsetting, as i view the sudden stopping and transmission change while moving as a safety and a longevity issue for the vehicle. I am planning on taking the vehicle in this week to mb slc and having the prescribed repairs completed. Further, i believe that mercedes-benz should be responsible both ethically and financially for resolving this engineering defect. |
| Vehicle Mileage at Failure | 62000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RENO, NV |
| VIN pattern | WDDHH8HB7BAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |